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Solihull Tuition Courses Terms & Conditions

Terms & Conditions for Individualised Learning Programs

Payment of Fees

  1. Solihull Tuition reserves the right to adjust the course fee(s) due if the tuition fees are amended for any reason. Any adjustments to the total course fee(s) will be included in, or deducted from, the final payment. Clients will be notified of any such adjustments as they occur.
  2. Solihull Tuition will impose a £25.00 administration charge in all cases of dishonoured cheques.
  3. If any payment is not made by the due date, a charge of 5% of the outstanding instalment(s) will be levied automatically.
  4. Solihull Tuition will impose a further £10.00 administration charge on each occasion that it becomes necessary to pursue a late payment.
  5. Should the payment schedule not be met at any time and the child continues to attend lessons, Solihull Tuition will be entitled to end any agreement to pay by instalments and to demand that all outstanding payments, together with the payment of the remaining balance of the total course fee(s), are paid in full immediately.
  6. Non-payment of any instalment may result in the pupil being excluded from further classes.
  7. Should a client or their bank either fail to cancel a standing order or cease making payments on the final payment date shown on the standing order, Solihull Tuition will deduct an administration charge of £25.00 from any refund made.
Commencement of Tuition: A child may only attend classes once Solihull Tuition has received a non-refundable deposit together with either completed medical and standing order forms or completed medical form and full payment.

If Tuition is Terminated: In the event of a child withdrawing from the course part way through the year, the course fee deposit will be retained. Solihull Tuition reserves the right to levy an administration charge of £25. The balance of fees is calculated to the end of the term of the last attendance by the pupil. If a pupil is withdrawn part way through the term then, full payment for that term is charged. Excess fees will be refunded.

Venue: All assessments and teaching will take place at: 631 Warwick Road, Solihull B91 1AR.

Group Size: Each child sits in a small group of usually 4-5 children per station. Each child gets 20 mins one to one 121 tuition with a qualified teacher and spends the rest of the time working on a variety of activities under the close supervision of the teacher.

Teaching Process: Teaching will be provided by a qualified and experienced teacher. Each class will be assigned a number of qualified teachers per small group of 4-5 students. dependant on class size.

Missed Lessons: If a lesson is cancelled by the Qualified Teacher, then an extra-help session(s) will be arranged to replace it. If a child misses a lesson due to family commitments, bereavement or illness then upto 4 lessons per 12 months can be accepted as an acceptable level of non-attendance. The child may be booked into an individual extra-help session at the discretion of the teacher or be expected to catch up at home in their own time under the supervision of a parent..

Homework:
A small amount of homework will form part of the course. Parents should mark all homework and comment on any significant difficulties a child may be having in the homework diary. This can be then be addressed by the Qualified Teacher.

Applications to Schools: It is the responsibility of parents to make applications to various schools (the teacher can advise). It is advisable for parents to visit schools of their choice on appointed open days in the autumn term before the 11+ examinations. Advice will be given to parents in the run-up period and during the parents’ evening.

Extra Tuition: If a child is having significant problems with specific material, an extra-help session(s) can be authorized by the teacher at no extra cost. However, persistent difficulties are best solved by extra individual tuition with a 121 Tuition Doctor as provided by Solihull Tuition’s sister concern Tuition Doctors Limited. This is normally organized in blocks of twelve hours, charged at a special concessionary rate for Solihull Tuition students.

Contact Details: All payments, payment queries and administration correspondence/queries should be directed to: Solihull Tuition, 19 Broad Oaks Road, Solihull, B91 1JA, (Monday to Friday 9.30am to 1.30pm)

Telephone: 0121 682 0023 Email:info@solihulltuition.com

Personal Property: All items of personal property are brought onto Solihull Tuition’s premises entirely at the owner’s risk. Solihull Tuition will not be held responsible nor accept any liability for any loss or damage to any such items, howsoever caused.

Confidentiality: All information provided by our clients is treated as confidential. With a few exceptions, for example information requested by a court, we will not release information to any other party without your consent. Solihull Tuition is registered under the Data Protection Act 1998.

Mutual Confidentiality: All information provided to our clients is treated as confidential. We do not expect our clients to divulge information about our business practices, resources, teachers, online licenses, mock examinations, revision notes, style of learning and methodologies deployed to any competitor Tuition Centre, outside tutors or agencies which may give rise to a claim for breach of copyrights or breach of confidentiality of services resulting in a legitimate claim for damages.

Terms & Conditions for Specialised Learning Programs

Payment of Fees

  1. Solihull Tuition reserves the right to adjust the course fee(s) due if the tuition fees are amended for any reason. Any adjustments to the total course fee(s) will be included in, or deducted from, the final payment. Clients will be notified of any such adjustments as they occur.
  2. Solihull Tuition will impose a £25.00 administration charge in all cases of dishonoured cheques.
  3. If any payment is not made by the due date, a charge of 5% of the outstanding instalment(s) will be levied automatically.
  4. Solihull Tuition will impose a further £10.00 administration charge on each occasion that it becomes necessary to pursue a late payment.
  5. Should the payment schedule not be met at any time and the child continues to attend lessons, Solihull Tuition will be entitled to end any agreement to pay by instalments and to demand that all outstanding payments, together with the payment of the remaining balance of the total course fee(s), are paid in full immediately.
  6. Non-payment of any instalment may result in the pupil being excluded from further classes.
  7. Should a client or their bank either fail to cancel a standing order or cease making payments on the final payment date shown on the standing order, Solihull Tuition will deduct an administration charge of £25.00 from any refund made.
Commencement of Tuition: A child may only attend classes once Solihull Tuition has received a non-refundable deposit together with either completed medical and standing order forms or completed medical form and full payment.

If Tuition is Terminated: In the event of a child withdrawing from the course part way through the year, the course fee deposit will be retained. Solihull Tuition reserves the right to levy an administration charge of £25. The balance of fees is calculated to the end of the term of the last attendance by the pupil. If a pupil is withdrawn part way through the term then, full payment for that term is charged. Excess fees will be refunded.

Venue: All assessments and teaching will take place at: 631 Warwick Road, Solihull B91

Group Size: Groups are usually 4-5 children per Qualified Teacher.

Teaching Process: Teaching will be provided by a qualified and experienced teacher. Each class will be assigned a number of qualified teachers per small group of 4-5 students dependent on class size.

Missed Lessons: If a lesson is cancelled by the Qualified Teacher, then an extra-help session(s) will be arranged to replace it. If a child misses a lesson due to family commitments, bereavement or illness then upto 4 lessons per 12 months can be accepted as an acceptable level of non-attendance. The child may be booked into an individual extra-help session at the discretion of the teacher or be expected to catch up at home in their own time under the supervision of a parent.

Homework: Homework: Homework should take about 20 minutes per day for Year 3 courses, 30 minutes per day for Year 4 courses and 45 minutes-60 minutes per day for year 5 11+ and 13+ courses. Parents should mark all homework and comment on any significant difficulties a child may be having in the homework diary. This can be then be addressed by the Qualified Teacher.

Applications to Schools: It is the responsibility of parents to make applications to various schools (the teacher can advise). It is advisable for parents to visit schools of their choice on appointed open days in the autumn term before the 11+ examinations. Advice will be given to parents in the run-up period and during the parents’ evening.

Extra Tuition: If a child is having significant problems with specific material, an extra-help session(s) can be authorized by the teacher at no extra cost. However, persistent difficulties are best solved by extra individual tuition with a 121 Tuition Doctor as provided by Solihull Tuition’s sister concern Tuition Doctors Limited. This is normally organized in blocks of twelve hours, charged at a special concessionary rate for Solihull Tuition students.

Contact Details: All payments, payment queries and administration correspondence/queries should be directed to: Solihull Tuition, 19 Broad Oaks Road, Solihull, B91 1JA, (Monday to Friday 9.30am to 1.30pm)

Telephone: 0121 682 0023 Email:info@solihulltuition.com

Personal Property: All items of personal property are brought onto Solihull Tuition’s premises entirely at the owner’s risk. Solihull Tuition will not be held responsible nor accept any liability for any loss or damage to any such items, howsoever caused.

Confidentiality: All information provided by our clients is treated as confidential. With a few exceptions, for example information requested by a court, we will not release information to any other party without your consent. Solihull Tuition is registered under the Data Protection Act 1998.

Mutual Confidentiality: All information provided to our clients is treated as confidential. We do not expect our clients to divulge information about our business practices, resources, teachers, online licenses, mock examinations, revision notes, style of learning and methodologies deployed to any competitor Tuition Centre, outside tutors or agencies which may give rise to a claim for breach of copyrights or breach of confidentiality of services resulting in a legitimate claim for damages .

Terms & Conditions for Independent School Learning Programs

Payment of Fees

  1. Solihull Tuition reserves the right to adjust the course fee(s) due if the tuition fees are amended for any reason. Any adjustments to the total course fee(s) will be included in, or deducted from, the final payment. Clients will be notified of any such adjustments as they occur.
  2. Solihull Tuition will impose a £25.00 administration charge in all cases of dishonoured cheques.
  3. If any payment is not made by the due date, a charge of 5% of the outstanding instalment(s) will be levied automatically.
  4. Solihull Tuition will impose a further £10.00 administration charge on each occasion that it becomes necessary to pursue a late payment.
  5. Should the payment schedule not be met at any time and the student continues to attend lessons, Solihull Tuition will be entitled to end any agreement to pay by instalments and to demand that all outstanding payments, together with the payment of the remaining balance of the total course fee(s), are paid in full immediately.
  6. Non-payment of any instalment may result in the pupil being excluded from further classes.
  7. Should a client or their bank either fail to cancel a standing order or cease making payments on the final payment date shown on the standing order, Solihull Tuition will deduct an administration charge of £25.00 from any refund made.
Commencement of Tuition: A student may only attend classes once Solihull Tuition has received a non-refundable deposit together with either completed medical and standing order forms or completed medical form and full payment.

If Tuition is Terminated: In the event of a student withdrawing from the course part way through the year, the course fee deposit will be retained. Solihull Tuition reserves the right to levy an administration charge of £25. The balance of fees is calculated to the end of the term of the last attendance by the student. If a student is withdrawn part way through the term then, full payment for that term is charged. Excess fees will be refunded.

Venue: All assessments and teaching will take place at: 631 Warwick Road, Solihull B91 1AR

Group Size: Groups are usually 4 students per group desk.

Teaching Process: Teaching will be provided by a qualified and experienced teacher. Each class will be assigned a number of qualified teachers per small group of 4 students.

Missed Lessons: If a lesson is cancelled by the Qualified Teacher, then an extra-help session(s) will be arranged to replace it. If a student misses a lesson due to family commitments, bereavement or illness then upto 4 lessons per 12 months can be accepted as an acceptable level of non-attendance. The student may be booked into an individual extra-help session at the discretion of the teacher or be expected to catch up at home in their own time under the supervision of a parent.

Homework: Homework: Homework should take about 20 minutes per day for 7+ courses, 30-45 minutes per day for 11+ courses and 60 minutes per day for year 5 11+ Scholarship Candidates and for 13+ ccourses. Parents should mark all homework and comment on any significant difficulties a child may be having in the homework diary. This can be then be addressed by the Qualified Teacher.

Applications to Schools or Universities: It is the responsibility of students and parents to make applications to various schools for A Levels or Universities for Degree courses (the Qualified Teachers can only advise). It is advisable for parents and students to visit schools of their choice and or universities of their choice on appointed open days before the final public examinations. Advice will be given to parents in the run-up period and during the parents’ evening.

Extra Tuition: If a student is having significant problems with specific material, an extra-help session(s) can be authorized by the teacher at no extra cost. However, persistent difficulties are best solved by extra individual tuition with a 121 Tuition Doctor as provided by Solihull Tuition’s sister concern Tuition Doctors Limited. This is normally organized in blocks of twelve hours, charged at a special concessionary rate for Solihull Tuition students.

Contact Details: All payments, payment queries and administration correspondence/queries should be directed to:

Solihull Tuition, 19 Broad Oaks Road, Solihull, B91 1JA, (Monday to Friday 9.30am to 1.30pm)

Telephone: 0121 682 0023 Email: info@solihulltuition.com

Personal Property: All items of personal property are brought onto Solihull Tuition’s premises entirely at the owner’s risk. Solihull Tuition will not be held responsible nor accept any liability for any loss or damage to any such items, howsoever caused.

Confidentiality: All information provided by our clients is treated as confidential. With a few exceptions, for example information requested by a court, we will not release information to any other party without your consent. Solihull Tuition is registered under the Data Protection Act 1998.

Mutual Confidentiality: All information provided to our clients is treated as confidential. We do not expect our clients to divulge information about our business practices, resources, teachers, online licenses, mock examinations, revision notes, style of learning and methodologies deployed to any competitor Tuition Centre, outside tutors or agencies which may give rise to a claim for breach of copyrights or breach of confidentiality of services resulting in a legitimate claim for damages.

Terms & Conditions for IGCSE/GCSE And A LEVEL Courses

Payment of Fees

  1. Solihull Tuition reserves the right to adjust the course fee(s) due if the tuition fees are amended for any reason. Any adjustments to the total course fee(s) will be included in, or deducted from, the final payment. Clients will be notified of any such adjustments as they occur.
  2. Solihull Tuition will impose a £25.00 administration charge in all cases of dishonoured cheques.
  3. If any payment is not made by the due date, a charge of 5% of the outstanding instalment(s) will be levied automatically.
  4. Solihull Tuition will impose a further £10.00 administration charge on each occasion that it becomes necessary to pursue a late payment.
  5. Should the payment schedule not be met at any time and the child continues to attend lessons, Solihull Tuition will be entitled to end any agreement to pay by instalments and to demand that all outstanding payments, together with the payment of the remaining balance of the total course fee(s), are paid in full immediately.
  6. Non-payment of any instalment may result in the pupil being excluded from further classes.
  7. Should a client or their bank either fail to cancel a standing order or cease making payments on the final payment date shown on the standing order, Solihull Tuition will deduct an administration charge of £25.00 from any refund made.
Commencement of Tuition: A child may only attend classes once Solihull Tuition has received a non-refundable deposit together with either completed medical and standing order forms or completed medical form and full payment.

If Tuition is Terminated: In the event of a child withdrawing from the course part way through the year, the course fee deposit will be retained. Solihull Tuition reserves the right to levy an administration charge of £25. The balance of fees is calculated to the end of the term of the last attendance by the pupil. If a pupil is withdrawn part way through the term then, full payment for that term is charged. Excess fees will be refunded.

Venue: All assessments and teaching will take place at: 631 Warwick Road, Solihull B91 1AR.

Group Size: Groups are usually 4 - 5 children per Qualified Teacher.

Teaching Process: Teaching will be provided by a qualified and experienced teacher. Each class will be assigned a number of qualified teachers per small group of 4-5 students dependent on class size.

Missed Lessons: If a lesson is cancelled by the Qualified Teacher, then an extra-help session(s) will be arranged to replace it. If a child misses a lesson due to family commitments, bereavement or illness then upto 4 lessons per 12 months can be accepted as an acceptable level of non-attendance. The child may be booked into an individual extra-help session at the discretion of the teacher or be expected to catch up at home in their own time under the supervision of a parent.

Homework: Homework should take about 30 - 60 minutes a day. Parents should mark all homework and comment on any significant difficulties a child may be having in the homework diary. This can be then be addressed by the Qualified Teacher.

Applications to Schools: It is the responsibility of parents to make applications to various schools (the teacher can advise). It is advisable for parents to visit schools of their choice on appointed open days in the autumn term before the 11+ examinations. Advice will be given to parents in the run-up period and during the parents’ evening.

Extra Tuition: If a child is having significant problems with specific material, an extra-help session(s) can be authorized by the teacher at no extra cost. However, persistent difficulties are best solved by extra individual tuition with a 121 Tuition Doctor as provided by Solihull Tuition’s sister concern Tuition Doctors Limited. This is normally organized in blocks of twelve hours, charged at a special concessionary rate for Solihull Tuition students.

Contact Details: All payments, payment queries and administration correspondence/queries should be directed to: Solihull Tuition, 19 Broad Oaks Road, Solihull, B91 1JA, (Monday to Friday 9.30am to 1.30pm)

Telephone: 0121 682 0023 Email: info@solihulltuition.com

Personal Property: All items of personal property are brought onto Solihull Tuition’s premises entirely at the owner’s risk. Solihull Tuition will not be held responsible nor accept any liability for any loss or damage to any such items, howsoever caused.

Confidentiality: All information provided by our clients is treated as confidential. With a few exceptions, for example information requested by a court, we will not release information to any other party without your consent. Solihull Tuition is registered under the Data Protection Act 1998.

Mutual Confidentiality: All information provided to our clients is treated as confidential. We do not expect our clients to divulge information about our business practices, resources, teachers, online licenses, mock examinations, revision notes, style of learning and methodologies deployed to any competitor Tuition Centre, outside tutors or agencies which may give rise to a claim for breach of copyrights or breach of confidentiality of services resulting in a legitimate claim for damages.

Detailed Terms & Conditions of www.solihulltuition.com

1. Interpretation

1.1

The definitions and rules of interpretation in this condition apply in these terms and conditions (Conditions).

Acknowledgment:
the acknowledgment issued by the Company as referred to in condition 2.2(a).

Centre: the centre at which the Services will be provided, as referred to in the Acknowledgment or notified pursuant to condition 3.3, including where relevant, the entire site and grounds on which the Centre is located.

Company: Solihull Tuition Limited Registered Office 19 Broad Oaks Road, Solihull, B91 1JA. Registered in England No. 08926699.

Contract: the Customer's booking form, the Acknowledgment and the Partnership Agreement.

Course: the course (consisting of one or more courses of tuition) referred to in the Acknowledgment to be provided by the Company as part of the Services.

Customer: the person purchasing the Services from the Company under the Contract.
Partnership Agreement: An agreement accepted by the Customer and the Student by booking and attending a Solihull Tuition Course.

Representative:
the Company’s representative or representatives on the Course and/or at the Centre.

Services:
the Course, as confirmed in the Acknowledgment, together with any other services which the Company provides, or agrees to provide.

Student:
the individual referred to in the Acknowledgment as attending the Course referred on the company website or literature as Pupil and Child.

Working Day:
a day which is not a Saturday or a Sunday or a public holiday in England.

1.2

Headings in these Conditions will not affect their interpretation.

1.3

Words in the singular include the plural (and vice versa), and a reference to one gender includes a reference to the other genders.

1.4

Any obligation in the Contract on a person not to do something includes, without limitation, an obligation not to agree, allow, permit or acquiesce in that thing being done. Any obligation in the Contract on the Customer will include, without limitation and where relevant, an obligation on the Customer to ensure that the Student also complies with that obligation.

1.5

References to conditions are to the conditions of the Contract.

2 Application of conditions and cancellation of Contract

2.1

These Conditions will:
(a) apply to and be incorporated into the Contract and
(b) prevail (where relevant, to the fullest extent permissible by law) over any inconsistent terms or conditions contained, or referred to, in any other document supplied by the Customer, or implied by law, trade custom, practice or course of dealing.

2.2

The Customer's booking form constitutes an offer by the Customer to purchase the Services specified in it on these Conditions. No offer placed by the Customer will be accepted by the Company other than; by a written acknowledgement issued and executed by the Company; or (if earlier) by the Company starting to provide the Services, when a contract for the supply and purchase of the Services on these Conditions will be established.

2.3

After the Company has issued an Acknowledgment, the Customer should carefully check that the details in the Acknowledgment are correct and accurately record the Services that the Customer wants to purchase. It is the Customer's responsibility to contact the Company should the automated Booking Confirmation not be received within 1 day of Booking Date (date of initial payment).

2.4

After the booking has been made, the Customer will have the right to, either (i) propose a change to the Services referred to in the automated Acknowledgment, or, to (ii) cancel the Contract, by notifying the Company, within 7 Working Days of Booking Date (applicable up to 14 days before course commencement). Non-receipt of the automated confirmation does not constitute a delay in Booking Date and therefore extension to cancellation period.

2.5

Any proposal to change the Services referred to in the Acknowledgment will constitute a new offer in accordance with condition 2.2 above, and will be subject to acceptance by the Company in accordance with that condition.

2.5

If the Customer fails to notify the Company within the relevant period referred to in condition 2.4 above, the Customer will be deemed to have accepted the terms of the Contract as referred to in the Acceptance, and any further alterations to the terms of the Contract (whether relating to the Course to be undertaken and/or the dates of the Course and/or the Centre where the Course is to be taken) can only be made with the Company’s written consent.

2.6

If the Customer cancels the Contract within the relevant period referred to in condition 2.4 above, any amounts already paid by the Customer under the Contract will be refunded to them. If the Customer fails to cancel the Contract within the relevant period referred to in condition 2.4 above, unless the Company agrees otherwise in writing, the Customer will have no further right to cancel the Contract, will remain liable to pay any outstanding amounts owing under the Contract as detailed in the Terms and Conditions of each course: Individualised Learning Program, Specialised Learning Programs, Independent Learning Programs and Results for Life Learning Programs, and no sums already paid under the Contract will be refunded by the Company up until the end of the month in which the standing order is cancelled. This condition will apply even if the Student is subsequently unable to attend the Course, whether as a result of injury, illness or otherwise.

2.7

Whilst we endeavour to ensure all classes will run, if demand is low the Company reserves the right to cancel a class and reimburse the customer in full. Demand is low is defined as only one student assigned to a qualified teacher. For the avoidance of doubt, this will typically mean all standard tutorial classes with two or more students will proceed.

3 Changes to the Course details, class sizes and mixes and individual tuition

3.1

The details of the Course booked (including the date or dates of the Course and the Centre at which it is to be held) will be as referred to in the Acknowledgement. Unless changes to these details have been accepted by the Company in accordance with condition 2.4, none of these details can be changed without the Company’s prior written consent.

4. Changes to the Course booked

4.1

The Company reserves the right from time to time to make reasonable changes to the Course booked. If this becomes necessary, the Company will give the Customer as much notice as possible of such changes and will discuss them with the Customer.

5 Changes to Centre

The Company reserves the right from time to time to change the Centre where the Course (booked or otherwise) is to take place, by substituting it with another Centre, located within a reasonable distance of the original Centre. If this becomes necessary, the Company will give the Customer as much notice as possible of such change and will discuss them with the Customer. This will only be done in exceptional circumstances due to termination of an existing lease at the centre, ordinarily all tuition will take place at Solihull Tuition Limited 631 Warwick Road, Solihull B91 1JA and any changes to leases will be confined to the month of August where possible.

5.1

Unless the Company has agreed in advance in writing, only the Student referred to in the Acknowledgment will be permitted to attend the Course, and the right to attend the Course may not be transferred or assigned to any other person. Any leeway in allowing this is at the sole discretion of the Centre Director and if it deemed reasonable to accommodate such a request due to financial or any personal reasons. The Centre Director’s decision is last and final.

5.2

Whilst the Company will always use its reasonable endeavours to place the Student in a class group containing students of a similar level and ability, there will be occasions when classes contain students of mixed levels and abilities, without prejudice however to the Company’s overall aim of devoting a reasonable amount of time to each student in the class so that each student benefits from the class. Each class will be conducted at work station of no more than 4-5 students assigned and supervised by one qualified teacher. Individualised Learning Programs will be tailored with a minimum of 20 minutes of one to one tutoring and monitoring of activities and set tasks during the teaching session.

5.3

In accordance with the Company’s aim to teach on a "topic" or "entrance exam or exam board" basis, classes will sometimes contain students preparing for exams set by more than one entrance exam or exam board and the Company fully reserves the right to organise classes on this basis. Where individualised learning is accommodated for the topics covered will be set by the Qualified Teacher assigned to that student.

5.4

For the avoidance of any doubt, the Services do not entitle the Student to personal tuition one to one tuition for the whole duration of the session, but to attend a Course, which will take place within a small group of no more than 4-5 students, which will include the Student. One to one tuition is provided for on the individualised learning program for a period of 15-20 mins of the one hour twenty minute session. Whilst the Company will request the class qualified teacher to use his/her reasonable endeavours to devote a reasonable amount of time to each student in the class, given the nature of teaching and the fact that different students are likely to have different levels of knowledge, the Company will not be responsible for, nor liable to, the Customer and/or the Student, should the class tutor be unable to devote an equal amount of time to each student other than for the Individualised Learning Programs where dedicated one to one 15-20 minutes will be allocated during the session.

6 Provision of the Services

6.1

The Company will use reasonable endeavours to provide the Services, engaging qualified and experienced teacher to provide the Services on its behalf, as it from time to time thinks fit. All teachers are qualified teachers and are selected based on stringent guidelines and interviews to ensure they can deliver services for the duration of the any course and in accordance with our strict professional expectations. Each Qualified Teacher who teaches our courses is approved by the Patron of the Centre and will have undertaken formal assessments in the chosen subject they are engaged to teach in.

6.2

The company does not take responsibility for missed course attendance by students due to unreliable transport or poor weather. Where possible a make-.up session may be provided at another class time but this remains at the discretion of the course teacher and is subject to availability.
During the course, each Course Director will keep abreast of current weather conditions, the forecast and have an understanding of associated risks. Whilst it is the individual student’s prerogative to leave early, ultimately the company will decide on the appropriate course of action.
If a qualified teacher fails to attend the centre due to any reason then the company will use best endeavours to provide a suitable and timely alternative group tutoring solution if the company is unable to find a suitable cover teacher to teach the class session.

6.3

Any issue or query that the Customer and/or the Student has at any stage during a Course, with any aspect of the Course, should be brought at the earliest possible opportunity to the attention of the Course teacher and/or the Course Director (and not to the Company’s office) to give them an opportunity to try and resolve the same. No action can be taken in respect of any matter which is not notified at such time, and, as such, the Company will be unable to address, and will not be liable or responsible in respect of, any such matter.

6.4

Without limitation to condition 10 below, given the nature of the Services and the numerous factors and variables involved, including without limitation, the Student’s level of ability when attending the Course, for the avoidance of any doubt, the Company gives no guarantee, warranty, assurance or undertaking and makes no representation or otherwise, that following the provision of the Services and/or the Student’s attendance on any Course, the Student will have any particular level of knowledge, or pass, or achieve any particular grade or mark in, any examination or test, or attain any particular level of achievement, or otherwise. The company does guarantee to provide the best possible means for a student to use tried and tested methodologies and practices to ensure they are able to become the best version of themselves and deliver the best possible structure so they are able to get the best performance based upon their efforts and the support of their teachers and parents.

7 Medical conditions, disabilities, allergies, catering arrangements and outside food brought in

7.1 Medical conditions and disabilities

The Customer must disclose in the booking form (in sufficient detail for the Company to be able to reasonably understand the nature and extent of the same) details of any medical condition or disability suffered by the Student and/or any medication being taken by the Student, and in particular any medical condition or disability which will or may affect the Student, and/or medication being taken by the Student, while attending the Course and/or at the Centre. The Company will not be responsible for, and/or liable to, the Customer and/or the Student, in respect of any such matter which has not been properly disclosed to the Company.

The Company’s staff do not have specific medical training and the Company does not provide a medical service or facilities at Solihull Tuition Centre. Any Centres that Solihull Tuition Limited employs may not be equipped or have facilities, for disabled students. Details of a Student’s disability must be drawn to the Company’s attention at the time of booking (as referred to in condition 5.1and the Company will confirm whether it is has the facilities to accept and/or accommodate the Student at Solihull Tuition Centre. The Company cannot administer, dispense or store any medication at any time, at the Centre, and/or assist the Student with any of the foregoing. Any such matters must be discussed with the Company at the time that the booking is made at which time the Company will confirm what special arrangements, if any, it is able to make, to try and accommodate the relevant matter, without being obliged to make any such special arrangements. The Company will make no special arrangements unless it confirms in writing that it will do so.

7.2 Allergies

The Customer must disclose in the booking form (in sufficient detail for the Company to be able to reasonably understand the nature and extent of the same) details of any allergies and/or reactions suffered by the Student, including, without limitation, severe food allergies and/or reactions, and in particular any allergies and/or reactions which will or may affect the Student’s attendance on the Course and/or at the Centre. The Company will not be responsible for, and/or liable to, the Customer and/or the Student, in respect of any such matter which has not been properly disclosed to the Company. Any such matters must be discussed with the Company at the time that the booking is made at which time the Company will confirm what special arrangements, if any, it is able to make, to try and accommodate the relevant matter, without being obliged to make any such arrangements. The Company will make no special arrangements unless it confirms in writing that it will do so.

7.4 Food or substances

Given the nature of the Services, and in particular the fact that a number of students attend courses and that it is not possible for the Company to exercise complete control and supervision of such students all of the time, and in particular to control and supervise food and drink that they bring on site. A small water bottle can be brought along to a lesson if necessary and at all times placed on the floor but sweets, gums and food should not be consumed or brought into a class session.

8 Customer's obligations

8.1

The Customer irrevocably acknowledges that given the nature of the Services, whilst attending a Course and/or whilst at the Centre, the Student will be under the supervision and control of the Representative. As such, the Customer will ensure that the Student will, at all times, promptly co-operate with the Company and the Representative from time to time in all matters relating to the Services; and promptly follow the instructions of the Representative from time to time, including without limitation, as to conduct, behaviour, punctuality and commitment to ensuring they place maximum efforts to become the best version of who they can become.

8.2

Without limitation to condition 8.1 above, the Customer will ensure that the Student will at all times:
(a) be punctual, including without limitation, punctually attend all classes.
(b) switch off and refrain from using during any class, any mobile phone, listening device, electronic game, or any other or similar device, and/or any device that causes, or in the Representative’s opinion is likely to cause, disturbance to any other person.
(c) refrain from using bad language and/or engaging in disruptive or abusive behaviour; and/or any behaviour which in the Representative’s opinion is likely to cause irritation or offence to, or to disturb, the Representative or any other person at the Centre, or which in the Representative’s opinion, is unacceptable, or otherwise contrary to, or incompatible with, learning, discipline, or good order.
(d) refrain from breaking or taking any item or thing from the Centre whether belonging to the Centre, the Company or any other person.
(e) refrain from bringing alcohol, drugs or cigarettes into the Centre or smoking in the Centre. Those that do smoke must do so clear of the premises so that there is no association with the centre whatsoever.
(f) refrain from bringing food into any class.
(g) refrain from engaging in any illicit activity.

8.3

Conditions 8.1 and 8.2 above will be strictly enforced. The Representative’s decision as to what constitutes unacceptable behaviour, and/or as to whether or not there has been a breach of conditions 8.1 and/or 8.2 above, will be entirely within the Representative’s discretion, will be final and not subject to discussion or further review.

8.4

The Company will not be responsible for, or liable to the Customer and/or the Student in respect of the behaviour, conduct, act or omission of any other Student on the Course and/or by any person at the Centre.

8.5

If the Company's performance of its obligations under the Contract is prevented or delayed by any act or omission of the Customer and/or the Student, the Company will not be liable for any costs, charges or losses sustained or incurred by the Customer arising directly or indirectly from such prevention or delay.

8.6

The Customer will be liable to pay to the Company, on demand, all reasonable costs, charges or losses sustained or incurred by the Company (including, without limitation, any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from the Customer's negligence, failure to perform or delay in the performance of any of its obligations under the Contract (including without limitation any breach of conditions 8.1 or 8.2, subject to the Company confirming such costs, charges and losses to the Customer in writing.

8.7

Without limitation to condition 8.6, the Customer will be liable to pay to the Company, on demand, all reasonable costs sustained or incurred by the Company arising directly or indirectly from the Student’s breaking or taking any item from the Centre, subject to the Company confirming such costs to the Customer in writing.

9 Charges and payment

9.1

In consideration of the provision of the Services, the Customer will pay the charges, using the payment option referred to in the Acknowledgment. Payment must be made strictly in accordance with the terms set out in the Acknowledgment.

9.2

Without prejudice to any other right or remedy that it may have, if the Customer fails to pay the Company on the due date, the Company may in exceptional circumstances suspend all Services until payment has been made in full. Exceptional changes in financial circumstances should be discussed as early as possible if a student is booked on a course and a customer realises that they may have financial issues which could lead to a cancellation of the standing order and wherever possible withdrawal from the course. Standing orders should never be cancelled intentionally without 4 weeks notification to Solihull Tuition and the reason for cancellation provided in writing. All courses are allocated after assessment and replacements are usually not possible so immediate notification is required in the event of a Standing Order being cancelled.

9.3

Time for payment will be of the essence of the Contract and all standing order instructions are required to be executed within 14 days of paying the non-refundable deposit for the course. All deposits can be paid for by the pdq or mobile pdq terminals and are fully refundable within 7 days. The pdq or mobile pdq machines will not be used to replace the standing order instruction method of payments which are controlled entirely by our customers. The first payment of the standing order covers the lessons from the start of the course and any termination of the standing order will effectively be in relation to the following month’s standing order payments.

9.4

All sums payable to the Company under the Contract will become due immediately on its termination, despite any other provision.

9.5

The Company may, without prejudice to any other rights it may have, set off any liability of the Customer to the Company against any liability of the Company to the Customer.

10 The Student’s property

10.1

The Company recommends that the Student does not bring valuables to the Centre. It is the Student’s sole responsibility to take care of all of their personal possessions, property and valuables. The Company will not be responsible for and/or liable to the Customer and/or the Student for any personal possessions, property or valuables of the Customer and/or the Student which are lost or stolen while on the Course and/or at the Centre.

11 The Company's property

11.1

All materials, equipment and papers, supplied by or on behalf of the Company to the Customer and/or to the Student will, at all times, unless the Company confirms otherwise, be and remain the exclusive property of the Company, but will be kept safely by the Customer and/or Student until returned to the Company, and will not be disposed of nor used other than in accordance with the Company's instructions or authorisation.

12 Limitation of liability

12.1

This condition 10 sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents, consultants, and subcontractors) to the Customer in respect of:
(a) any breach of the Contract.
(b) any use made by the Customer and/or the Student of the Services, or any part of them; and
(c) any representation, statement or tortious act or omission (including negligence) arising under or in connection with the Contract.

12.2

All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract, provided that nothing in the Contract will affect, or is intended to affect, the Customer’s statutory rights.

12.3

Nothing in these Conditions limits or excludes the liability of the Company:
(a) for death or personal injury resulting from negligence or
(b) for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by the Company or
(c) for any liability incurred by the Customer as a result of any breach by the Company of any term implied by law which it is not permissible to exclude.

12.4

Subject to condition 12.2 and condition 12.3:
(a) The Company will not be liable for:
  • Loss of profits or
  • Any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

(b)
The Company's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of the Contract will be limited to the price paid for the Services.

13 Termination

13.1

Without prejudice to any other rights or remedies which the Company may have, the Company may terminate the Contract without liability to the Customer immediately on giving notice to the Customer, if:
(a) The Customer fails to pay any amount due under the Contract on the due date for payment and remains in default not less than seven days after being notified in writing to make such payment; or
(b) The Customer commits a material breach of any of the terms of the Contract. For the purpose of this condition (b) any breach of conditions 6.1 or 6.2 will be deemed a material breach.
(c) The Customer commits a material breach of confidentiality and demonstrate ill intention by disclosing the teaching methodologies, materials and practices to any competitor tuition services or is expressly involved in setting up tuition services in breach of a non-compete agreement / understanding and in collusion with a centre qualified teacher or teachers who are imminently breaching their contract for financial gain and loss of business or custom of Solihull Tuition’s registered students enrolled on courses of study. All students are required to draw to the attention of their qualified teacher of any mal intention or scheme designed to be unethical or result in loss of students or business for Solihull Tuition whether by students or staff or any other employees they may have come into contact with.

13.2

Whilst Solihull Tuition Limited will use all reasonable endeavours to ensure courses take place, if only one student enrols on a course then Solihull Tuition Limited reserves the right to cancel it, usually a minimum of two students is required to start running  a course.
Alternatively if two students enrol (on a course) then Solihull Tuition Limited reserves the right to maintain the price but space is out  the course to cover all materials properly to enable the students to peak at the right time. This is because the pace at which the qualified teacher can cover work with two students is going to be less than the time taken to teach a class of four. If only one student chooses to proceed, Solihull Tuition can cancel the course in its entirety. In both cases students do not wish to study in a class of two then they may choose an alternative course or request a refund.

13.3

On termination of the Contract for any reason:
(a) The Company will immediately cease to provide the Services, including without limitation any Course tuition.
(b) If the Student is at such time at a Centre, the Student will immediately leave the Centre and where necessary the Customer will make arrangements to immediately collect the Student from the Centre.
(c) The Customer will immediately pay to the Company all of the Company's outstanding charges together, where applicable, with interest and
(d) The accrued rights and liabilities of the Company as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination, will not be affected.

14 Force majeure

14.1

The Company will have no liability to the Customer under the Contract if it is prevented from, or delayed in performing, its obligations under the Contract or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation), strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of the Company’s, employees, agents or subcontractors.

15 Variation

15.1

The Company may, from time to time and without notice, change the Services in order to comply with any applicable safety or statutory requirements, provided that such changes do not materially affect the nature, scope of, or the charges for the Services.

15.2

Save as otherwise provided, no variation of the Contract or these Conditions or of any of the documents referred to in them will be valid unless it is in writing and signed by or on behalf of each of the parties.

16 Waiver

16.1

A waiver of any right under the Contract is only effective if it is in writing and it applies only to the circumstances for which it is given. No failure or delay by the Company in exercising any right or remedy under the Contract or by law will constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy will preclude or restrict the further exercise of that (or any other) right or remedy.

16.2

Unless specifically provided otherwise, rights arising under the Contract are cumulative and do not exclude rights provided by law.

17 Severance

17.1

If any provision of the Contract (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract will not be affected.

18 Entire agreement

18.1

The Contract constitutes the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter and the summary terms and conditions for each course of learning that precede these detailed legal terms and conditions.

18.2

The Customer acknowledges that, in entering into the Contract, they have not relied on, and will have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) (other than for breach of contract), as expressly provided in the Contract.

18.3

Nothing in this condition will limit or exclude any liability for fraud.

19 Assignment

19.1

The Customer will not, without the prior written consent of the Company, assign, transfer, charge, mortgage, subcontract or deal in any manner with all or any of their rights or obligations under the Contract.

19.2

The Company may at any time assign, transfer, charge, mortgage, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.

20 Rights of third parties

20.1

A person who is not a party to the Contract will not have any rights under or in connection with it.

21 Notices

21.1

Any notice required to be given under the Contract will be in writing either by email or post to the other party, in the case of the Customer, to the address specified in the Acknowledgment, and in the case of the Company to the address referred to in condition 1.1 above, or as otherwise specified by the relevant party by notice in writing to the other party.

21.2

Any notice will be deemed to have been duly received, in the case of a notice sent within the UK, on the second Working Day after posting, or, in the case of a notice sent from one country to another, on the fifth Working Day after posting (where the recipient is not in the UK, a Working Day being a day generally classified as a working day in that country).

22 Governing law and jurisdiction

22.1

The Contract, and any dispute or claim arising out of or in connection with it or its subject matter, will be governed by, and construed in accordance with, the law of England and Wales.

22.2

The parties irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, the Contract or its subject matter.

Solihull Tuition Books & Materials

Terms and Conditions

Our terms and conditions apply to all transactions on the Solihull Tuition Limited and Tuition Doctors Limited website(s) and are set out below. Please read through these carefully before placing your order and then print a copy for future reference. You can choose to process your deposit for the course you selected via PaymentSense our ecommerce solution and this deposit is refundable within seven days if tuition is cancelled. All subsequent payments will be made using a standing order mandate to be executed within 14 days of the first lesson. No further online payments will be taken other than this payment which covers the cost of materials for the course. The material can be purchased separately at their normal price.
  1. We may change these terms from time to time without notice to you with regard to the sale of books and course materials. Changes will apply to any subsequent orders received.

  2. Deliveries made to UK and Northern Ireland addresses are made by the Royal Mail or courier. Allow a maximum of 21 working days for delivery of third party publications used as materials on our courses. All overseas deliveries are made using surface mail. If you wish to order from outside the UK and require delivery via airmail, email overseas and we can quote the delivery charge on an individual order.

  3. Delivery charges are specified when placing the order. We make every effort to deliver the books within the estimated time scales, however delays are occasionally inevitable.

  4. Books and worksheets are subject to availability. In the event that we are unable to supply the books ordered, we will inform you of this as soon as possible. A full refund will be given.

  5. The price you pay is the price displayed on this website at the time we receive your order. Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the books or worksheets, you will receive a full refund.

  6. Payment to us is handled through PaymentSense, a leading on-line credit and debit card payment provider.. We will take all reasonable precautions to keepthe details of your order and payment secure, but, unless we arenegligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

  7. Thecontract between us shall be governed by the laws of England and Wales andany dispute between us will be resolved exclusively in the courts ofEngland and Wales.

  8. DataProtection: personal information provided by you will not be disclosed toany third party.

  9. We offer a 21 day Money Back Guarantee - books, textbooks or worksheets mustbe returned unused to the company address below. In the unlikely eventthat you receive faulty or damaged books, textbooks or worksheets, pleasereturn them to us.
Solihull Tuition Ltd
631 Warwick Road,
Solihull, B91 1AR
Registered Company Number 08926699

What people say about us!
     Thank you Chris and staff for helping our son to overcome his problems and achieve well in his STA's. He's going to miss coming.

Mrs. Leonardo
Student Mother
     I have really enjoyed coming to the centre. You helped me to pass my 11+ and I'm looking forward to going to Grammar School.

Thom Nelson
Student
     We are really grateful for the help you have given A. Her Confidence improved by leaps and bounds and we were all thrilled with her A grade in her GCSE maths.

John Martin
Student Father
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