Privacy Policy

Privacy PolicyIntroduction
Solihull Tuition provides this website for information purposes regarding our services offered and our structured methodology. Additional features will be offered in the parents’ and customers’ login facilities that enable registered users to access further information on a strictly confidential and personal use basis. We are fully committed to protecting your privacy and expect protection of our privacy with information supplied in the parents’ and customers’ login area. The following information describes how information collected via our website is secured, stored and transferred. Please read this document carefully as use of this site is legally bound accordingly.

What information do we collect?
When visiting our website there are several services requiring personal information to be supplied. A visitor may need to do this to ensure that a booking for an assessment or a taster lesson can be booked. In order to contact us or utilise our online book ordering service, certain personal contact details must be given, including name, postal address, email address and contact telephone number. This information is necessary to ensure that any booking of an assessment or taster session is done so in good faith and if cancelled within 24 hours of the .assessment time or taster session time booked is chargeable as our Qualified Teachers are paid in advance for the sessions allocated to them. Equally, if a free assessment is booked and it becomes clear that the parent had no intention of enrolling on any of our structured courses, then we are at liberty to charge for the assessment because the Qualified Teachers will have assessed and provided professional feedback concerning reading ages, spelling ages, comprehension levels, reasoning levels and mathematical ability.

If information has been collected via our ecommerce providers PaymentSense when taking deposits for courses or taster lessons, it is done so securely and in accordance with our privacy policy and terms and conditions.

Access to the information collected
Solihull Tuition retains all information collected from the website and in no circumstances is data divulged to third parties without prior consent from the persons concerned.

Securing and storing your data
We follow strict policies when dealing with your personal information to ensure the highest standard of security is adhered to. Our computer systems are installed with various firewall applications in order to protect your details and guarantee that no documents are damaged, destroyed or disclosed to third parties without necessary permission. All information received via the website is stored in our restricted office with no access to unauthorised persons.

Variations to the Policy
Solihull Tuition reserves the right to alter and change information provided in this document at our own discretion and therefore this document should be regularly referred to for updates and variations.
What people say about us!
     Thank you Chris and staff for helping our son to overcome his problems and achieve well in his STA's. He's going to miss coming.

Mrs. Leonardo
Student Mother
     I have really enjoyed coming to the centre. You helped me to pass my 11+ and I'm looking forward to going to Grammar School.

Thom Nelson
     We are really grateful for the help you have given A. Her Confidence improved by leaps and bounds and we were all thrilled with her A grade in her GCSE maths.

John Martin
Student Father
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